Privacy Policy

Last updated: July 25, 2026

This Privacy Policy describes how H COLLECTION (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from our website.

This Privacy Policy applies to personal information collected through our website, online store, customer service channels, marketing communications, and other interactions with H COLLECTION.

Section 1 — Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Payment and transaction information

• Communications you send to us

• Internet Protocol address

• Browser type, device information, and operating system

• Website activity, preferences, and browsing behaviour

We collect the information necessary to process your order, arrange delivery, provide customer support, prevent fraud, improve our website, and communicate with you.

Section 2 — How We Use Your Information

We may use your personal information to:

• Process and confirm your orders

• Arrange delivery and order collection

• Process payments and refunds

• Communicate with you regarding your order

• Respond to questions, requests, and customer service enquiries

• Detect and prevent fraud, misuse, or security incidents

• Improve our products, services, and website experience

• Maintain our business and financial records

• Comply with applicable legal and regulatory obligations

• Send promotional communications where you have provided your consent

We will only use your personal information for legitimate business purposes or where required or permitted by applicable law.

Section 3 — Consent

When you provide personal information to complete a transaction, place an order, verify payment information, arrange delivery, contact customer service, or request a return or refund, you consent to our collection and use of that information for the relevant purpose.

For optional activities such as email or promotional marketing, we may ask for your consent or provide you with an opportunity to decline.

You may withdraw your marketing consent at any time by:

• Selecting the unsubscribe option included in our promotional emails

• Contacting us through the Contact Us page on our website

Withdrawing consent will not affect the lawful processing of your information that took place before your withdrawal.

Section 4 — Marketing Communications

With your permission, H COLLECTION may send you emails, messages, or other communications regarding:

• New products

• Special offers

• Promotions

• Product launches

• Restocked products

• Brand news and updates

You may unsubscribe from marketing communications at any time. You may still receive essential communications relating to your orders, payments, deliveries, returns, or customer service enquiries.

Section 5 — Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to display and sell our products and services.

Your information may be stored and processed through Shopify’s systems, databases, applications, and authorised service providers. Shopify processes personal information in accordance with its own privacy and data protection policies.

Section 6 — Payments

Payments made through our website are processed by Shopify and/or authorised third-party payment providers.

H COLLECTION does not directly store your complete payment card details. Payment information is processed securely by the relevant payment provider in accordance with applicable security requirements, including the Payment Card Industry Data Security Standard where applicable.

Payment providers may collect and process the information necessary to:

• Authorise your payment

• Complete your transaction

• Prevent fraudulent transactions

• Process refunds

• Resolve payment disputes

We recommend reviewing the privacy policies of the payment provider you choose to understand how it processes your information.

Section 7 — Cash on Delivery

Where cash on delivery is available, we may share the information necessary to complete your delivery with our authorised courier or delivery partner.

This information may include your:

• Name

• Phone number

• Delivery address

• Order value

• Delivery instructions

Delivery partners are only provided with the information reasonably necessary to deliver and collect payment for your order.

Section 8 — Third-Party Service Providers

We may use trusted third-party service providers to help us operate our store and provide our services.

These providers may include:

• Shopify

• Payment processors

• Delivery and courier companies

• Website hosting and technology providers

• Customer support providers

• Email and marketing service providers

• Analytics and advertising providers

• Fraud prevention and security providers

• Professional advisers and authorities where legally required

Third-party providers may only access, use, or disclose your information to the extent necessary to provide their services or comply with legal requirements.

Some service providers may process or store information outside the United Arab Emirates. Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.

Section 9 — Disclosure of Information

We may disclose your personal information where:

• It is necessary to complete your order or delivery

• You have provided your consent

• We are required to do so by law, regulation, court order, or government authority

• It is necessary to protect the rights, safety, property, or security of H COLLECTION, our customers, or others

• We need to investigate fraud, misuse, or a violation of our Terms and Conditions

• Our business is sold, transferred, reorganised, acquired, or merged with another business

We do not sell your personal information to third parties.

Section 10 — Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember your preferences

• Maintain your shopping cart

• Process checkout

• Understand website traffic and performance

• Improve our products and services

• Measure the effectiveness of advertising

• Provide relevant marketing, where permitted

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, shopping cart, or checkout.

Section 11 — Links to Other Websites

Our website may contain links to third-party websites, applications, payment providers, or social media platforms.

Once you leave our website, the privacy practices of the third-party website or service will apply. H COLLECTION is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Section 12 — Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and complete your order

• Provide customer service

• Maintain transaction and financial records

• Resolve disputes

• Prevent fraud

• Enforce our agreements

• Meet legal, accounting, and regulatory obligations

When personal information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

Section 13 — Security

We take reasonable administrative, technical, and organisational precautions to protect your personal information against:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Alteration

• Destruction

Our website uses Secure Socket Layer technology and other appropriate security measures.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

Section 14 — Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent where processing is based on consent

• Object to or restrict certain uses of your information

• Request information about how your personal data is processed

• Request a copy of certain personal information held about you

Some requests may be subject to legal, security, fraud prevention, accounting, or record-keeping requirements.

To submit a privacy request, please contact us through the Contact Us page on our website. We may need to verify your identity before completing your request.

Section 15 — Age Requirements

By using this website, you confirm that you are at least the legal age of majority in your country or place of residence.

If you are under the legal age of majority, you may only use the website with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Section 16 — Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices

• New services or website features

• Changes to legal or regulatory requirements

• Changes to our service providers

Any updated version will be published on this page with the revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

Section 17 — Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact H COLLECTION through the Contact Us page available on our website:

Website: hayahubdxb.com
Brand: H COLLECTION
Location: Dubai, United Arab Emirates